Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’. Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Use the following steps to delete the printer from device and printers, and the driver from the server properties. Run Disk cleanup from Accessories\ System Tool ĭownload and install the latest version of Adobe flash player If you have any difficulty with this step, please use this link to perform it another way. *Note: there is a space between the c and the / In the Open box, type msiexec /regserver, and then click OK In the Open box, type msiexec /unregister, and then click OK. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box When the uninstall has completed restart the computerįollow these steps to reset the registry settings and options for Windows Installer. Uninstall the software again - Uninstalling the Printer Software Instructions > Choose skip if any pop ups appear saying any of the files could not be deleted
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type %temp%ĭelete all files and folders from the temp folder. Please disconnect the USB cable and complete the following steps: Hi Susan, I don't have a confirmed solution yet, but I do have an idea as to what you can try. Let me know if either of you have found a solution to the problem in the past 2 weeks. My question to the HP rep is this: could the drivers be the culprit? If we reverted back to an old driver set, could that fix the problem? I have tried a dozen myriad ways to reconnect the printer and computer, with no effect. I too am routed to this DOT4-002 port, which I do not understand. I try sending test outputs to the printer from Control Panel, and the PC doctor, with no results. The printer will whirr like it wants to print something, but it does not physically print. After I did that, I can get the computer and the printer to communicate to each other. I have the exact same circumstance! I tried moving the printer from an Ethernet connection to a USB connection.
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